Pine Lakes Lodge – General Policies

To ensure everyone has a pleasant and enjoyable stay here are some of our general policies:

* Check-in time is between 3:00pm – 7:30pm.  If you require a late check-in please call our front desk to make special arrangements.

* Check-out is 11:00am.

* A valid credit card is required to confirm a reservation.  Reservations via phone or internet will not be charged until check-in.

* Payment is due at check-in, we accept Visa, MasterCard, American Express and Discover.  You may pay with cash at check-in if you have exact change, as we do not keep money here at the property.

* Cancellation Policy – You may change, modify or cancel your reservation up to 48-hours prior to your arrival date for individual reservations.  Group reservations require a 14-day cancellation notice.  Cancellations for weddings please refer to your signed contract for stipulations.  Failure to comply with designated cancelation policy will result in forfeiture of your deposit.

* We do charge 100% of room and/or cabin rate for no shows.

* This is a smoke free facility.  Smoking is allowed in designated areas only.  Please note if it is determined that smoking occurred in any room or cabin, you will be assessed a $250 cleaning fee.  Your reservation will be terminated and you will be asked to vacate the property immediately.

* Pet Policy –  In the lodge, we allow dogs up to 20 lbs., in the cabins there is no weight restriction.  However, we do charge a $25 fee per dog per day. ** If we are not notified of your accompanying pet/s and it is discovered during or after your stay, the penalty fee will be $50 per pet per day.

* Rates are subject to applicable taxes and subject to change.

* You must be 18 years of age with a valid drivers license to rent an ATV or John Deere Gator.

* No fishing license is required to fish on our private property.

* We do request a 24-hour reservation for dinner.

* For special package enhancements, such as massages, we suggest that you make arrangements a minimum of 7-10 days prior to your arrival.